Often when I meet clients, they will ask “How long until the pictures are ready?” I pride myself on my customer service. In particular, how long clients need to wait to see their images both online and in their hands. Every single one of my clients will tell you that they have seen their images within a week of the wedding online and have had their images in their hands within 3 weeks. I am a lover of clean images with not a huge amount of post processing done to them. That is not to say I don’t touch up photos because I do. It is just that one of the reasons people hire me is because the images they see online are clean and look like “real” people. I strive to get the exposure and white balance right in camera (a “get it right the first time” mentality).
As a client of Barbara Ann Studios, you will also receive timely responses to your emails/phone calls. Technology has made communication virtually instant. Almost everyone has an iphone or a blackberry – therefore you can expect fast responses from me to your inquiries, questions and requests. I have a number of testimonial emails from past clients regarding my customer service…please give me a shout if you have any questions about your upcoming wedding! In the meantime, here is one testimonial:
Steven and I wanted to send you a quick note to thank you for everything that you have done to capture every special moment of both our road to the alter, and of our actual wedding day. You were highly recommended by a mutual friend and we were so glad that we chose you!
From the moment that we first met you for our engagement shoot, we knew that we wanted you to be our photographer for our wedding. We’ve never met or seen a photographer who is so detail-oriented and who actually gets down on the ground (in the mud and the dirt) to get the perfect angle! It was very exciting to work with you because of the passion that you have for your work. Our engagement shoot was amazingly fun, and the pictures you took were absolutely breath-taking. To this day, we still get compliments! Your delivery time was also fantastic. When something so exciting happens in your life, you can’t wait to see the results, and so we think it’s great that you don’t overbook your time, to allow ample time to close one project before moving on to the next. You also gave us great advice as to where to go to get the better bang for our buck when printing shots from the high resolution CD you gave us.
Communication has always been great. I love that you use email so that we both have everything on file and can refer to our agreements if need be. Contracting was easy and we appreciate the level of trust that you confide in your clients. And we hope that in-turn, you felt the same level of trust from your clients.
On our wedding day, you were on time (a little early even – which was GREAT) and you made everyone comfortable from the very first picture. You made them laugh when it was appropriate and made them more serious when needed. You were always patient, polite and happy despite some tight time constraints. And one thing that struck us the most was the excitement you expressed when you captured the perfect moment and ran up to us to show us the picture. It’s something that really made the whole day even more special. (And I remember telling you that I was so happy that you were our photographer, to which you responded, “I’m so happy too!” and then hugged me). When your vendors are excited about their job and about working with you, it just makes it that much more exciting for us.
It was also incredible to me, that you could do so much with so little. A plain white sheer in my parent’s living room became an accessory that made stunning pictures. A simple background ended up looking like a studio. I could not believe it when I saw the pictures. It was amazing.
Family members who had the chance to participate in some of the shots raved about you, your wonderful personality and your talent. Family members and friends even asked for your card to use your services in the near future.
Only 2 days after the wedding, our wedding pictures were ready for review on your website. It was so exciting to see the pictures that you had discretly taken without our knowledge. And as expected, ALL of the pictures were AMAZING – I would even say that they were above and beyond our expectations. Family and friends who viewed the album could not stop sending us wonderful compliments.
Shortly after we returned from our honeymoon, you had already designed our album and it was ready for review. You were very patient and very accomodating with all of the additions that we requested. Changes were always made within a few hours and ready for our review again. Your advice was always fantastic and very useful. You really managed to tell the story through our album. There is a nice flow and the picture selection is perfect.
You also generously offered to upgrade our album package at no charge which made it even more exciting. The cover color that you suggested matches our wedding color scheme and we can’t wait to see the finished product.
After thinking that I would do my thank you cards by myself – to save money – I gave in and decided to ask you about your services to design them and get them printed. You answered all of my questions quickly and efficiently, and your prices were very reasonable. Once I gave you the go ahead, we received a proof within 4 working days and you made all the changes within hours. We also look forward to see the finished product.
Barb, we could not have asked for a better photographer. You are the best. And we’ve been spreading the word about you and your incredible talent. We hope that our friends and family will have the opportunity to work with you.
And we hope to have the opportunity to work with you again.
Sincerely,
Josée and Steven Nicholson
Rockland, Ontario
(Married on August 14th, 2010)
Thanks guy!!!!
